🏗️ VARPET — Platform Architecture
Final v3 · June 2 2026 · All processes AI-assisted, human-approved · Founder only
Master Level
HQ
VARPET Master Dashboard
All reports · All regions · All permissions · Full visibility · Franchise owner
AI-processed · Human-approved
↓
Franchise Level
RO — Regional Operator
Per country or city
Licensed franchise OR company-owned · Reports to HQ · Armenia (company-owned) · Belgium (licensed, FastFix) · USA CaliforniaFix (launching)
Regional admin panel
↓
Platform Users — 6 Roles
01 · BSP
Business Service Provider
Company offering services. ICP: auto body, HVAC, cleaning. Manages team & jobs.
Admin Panel
02 · SP
SP Employee
Works under BSP. Field worker. NOT in admin panel.
Partner App only
03 · ISP
Individual Service Provider
Solo / freelancer. No company above them.
Partner App only
04 · BO
Building Owner
Manages tenants & maintenance. Company or individual. ICP for marketing. Requests admin panel.
Client App → Admin Panel on request
04a · BS sub-role
Building Supervisor
Under BO. Day-to-day property management. Assigns jobs, tracks workers. Replaces "PM".
Admin Panel (under BO)
05 · IC
Individual Client
Person needing a service. Homeowner or tenant.
Client App only
✅ Service Request Flow — 8 Steps
Step 1
Request Submitted
IC or BO/BS submits via app. AI chatbot collects photos, budget, time frame.
Step 2
Route Type
Bid
Posted to job board. BSP/ISP quote.Fixed (WO)
Upfront price. Provider confirms.Step 3
Location Routing
BSP/ISP in customer region notified. WO created and tracked.
Step 4
Provider Assigned
Bid: IC selects quote. Fixed: auto-assigned. Payment held in escrow.
Step 5
En Route + Tracking
SP/ISP marks En Route. IC + BO/BS + HQ/RO track live. BSP tracks own team.
Step 6
Complete + Sign-Off
Provider marks Finished. IC/BO/BS signs off. Escrow releases. 15% commission charged (Plan B).
Step 7
Rating + Review
IC/BO/BS rates provider. Feeds trust score and profile ranking.
Step 8
Dispute Window
7-day window. Human review. CallRail attribution = non-disputable. WO records used.
🚀 Free Onboarding — BSP, ISP & BO (120 Days)
120
Days Free
Full platform · No charge
→
Day 1
Onboard & Use
Admin panel · Lead routing · WO tracking
→
Day 120
Choose Model
Lead or marketing model
→
Plan B
15%/closed job
No monthly fee · 30-day attribution
Plan A
$1,500/mo
Platform + campaign · Ad spend separate
🤖 AI Process
Lead matching · Dispatch routing · Chatbot intake · WO generation · Report generation · Fraud detection
👤 Human Approval
BO admin panel requests · BSP/ISP verification · Dispute resolution · RO onboarding · Contract signing
🎯 ICP — USA Launch
ICP 1 — BSP
Auto body / home service shop
Independent, 1–3 locations, owner/GM. Spending on Yelp/Angi with no attribution. Free 120d → Plan B → Plan A.
ICP 2 — BO
Small building manager
Manages 2–10 buildings. Needs verified service providers. No centralized tracking. Free 120d → Plan B or subscription.
ICP 3 — BO
Industrial office park / workshop owner
Self-managed, 20K–30K sqft. High job value $5K–$20K. Multi-trade. Free 120d → Plan B → Plan A.
HQ
RO
BSP
SP
ISP
BO
BS
IC